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Shipping & Handling

DOKOTOO ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.



Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing
It usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.

Shipping
Shipment takes 7-10 business days to arrive, please refer to the table below for various shipping times to international destinations.

Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on DOKOTOO. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded.
Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Contact Us
If any issue during the shipping time or after received the item, please feel free to spark@dokotoo.com, our customer service representatives will offer you a satisfying solution.
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